Terms of service

Last updated: 5 October 2026 · WIFI PALACE FZ-LLC, United Arab Emirates

These terms are the agreement between your business (“you”) and WIFI PALACE FZ-LLC (“WiFi Palace”, “we”) for the use of Palace POS ERP at palacepos.com (formerly pos.wifipalace.in) and in the Palace POS ERP apps. By creating an account or using the service you accept them.

1. The service

Palace POS ERP is cloud point-of-sale software: billing, stock, customers, reports and related tools for the business type you choose. We improve it continuously, so features may be added or changed. Hardware, on-site installation and training are sold separately and have their own invoice.

2. Your account

• You must give accurate details and be authorised to act for the business.
• You are responsible for everything done under your logins. Keep passwords and PINs private and give each staff member their own login.
• One account is for one business. Branches and devices are limited by your plan.

3. Free trial

New businesses receive a free trial for the period shown when signing up. No card is needed to start. If you do not choose a paid plan before the trial ends, the account is locked until you subscribe; your records are kept as described in the privacy policy.

4. Plans, payment and renewal

• Plans are billed in advance, monthly or yearly, in UAE dirhams. Prices shown exclude 5% VAT, which is added to your invoice.
• Payment is by card through Stripe. Your subscription renews automatically for the same period until you cancel.
• If a payment fails we will try again and remind you. After a 7-day grace period the account is locked until payment is made. Locking never deletes your records.
• We may change prices for future periods and will tell you at least 30 days before the change applies to you.

5. Cancellation and refunds

You can cancel at any time from Account → Manage billing; the plan stays active until the end of the period already paid. Payments are not refunded. See the refund & cancellation policy.

6. Your data

Your shop’s records are yours. You give us permission to store and process them only to provide the service. You are responsible for having the right to record your customers’ and staff’s information and for telling them how you use it. Our handling of data is described in the privacy policy.

7. Your responsibilities

• Tax: Palace POS ERP helps you issue VAT invoices and prepare figures, but you remain responsible for the accuracy of your invoices, records and returns filed with the Federal Tax Authority.
• Regulated activities: you are responsible for any licence or rule that applies to your trade (for example buying used devices, eye tests, food, or staff pay).
• Do not use the service for anything unlawful, to send unsolicited messages, to try to access another business’s data, or to disturb the service.
• Sync each device regularly. Sales made offline are safe on that device but reach the cloud only when it syncs.

8. Availability and support

We work to keep the service available at all times, but we do not guarantee uninterrupted service; maintenance, internet or hosting faults can cause interruptions. The till keeps working offline for the period allowed by your plan. Support is by WhatsApp and email during UAE business hours.

9. Third-party equipment and services

Printers, scanners, scales, card terminals, WhatsApp, delivery platforms and similar products are provided by others. We are not responsible for their faults, charges or changes.

10. Liability

The service is provided “as is”. To the extent the law allows, WiFi Palace is not liable for loss of profit, loss of business, or indirect or consequential loss, and our total liability for any claim is limited to the fees you paid for the service in the 3 months before the event. Nothing in these terms limits liability that cannot be limited by law.

11. Suspension and ending

We may suspend or close an account that is unpaid after the grace period, is used unlawfully, or puts the service or other customers at risk. You may stop using the service at any time. After the account ends you may ask for an export of your records within 90 days.

12. Changes to these terms

We may update these terms. For changes that matter we will tell account owners by email or in the app at least 14 days before they take effect. Continuing to use the service after that means you accept them.

13. Law

These terms are governed by the laws of the United Arab Emirates. Disputes that cannot be settled between us are for the competent courts of the UAE.

14. Contact

WIFI PALACE FZ-LLC, United Arab Emirates · sales@wifipalace.in · WhatsApp +971 58 582 3467