Refund & cancellation policy
Last updated: 5 October 2026 · WIFI PALACE FZ-LLC, United Arab Emirates
This policy applies to Palace POS ERP software subscriptions sold by WIFI PALACE FZ-LLC.
1. Try before you pay
Every new business starts with a free trial with full features, and no card is needed to start it. Please use the trial to make sure Palace POS ERP suits your shop before choosing a paid plan.
2. No refunds
Because the service can be tested free of charge first, subscription payments are not refunded, in whole or in part. This includes monthly and yearly plans, periods that were only partly used, and accounts that were not used after payment.
3. Cancelling
- Cancel at any time from Account → Manage billing in the app, or by writing to sales@wifipalace.in from the owner’s email address.
- Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for.
- To avoid the next charge, cancel before the renewal date shown on your billing page.
4. Changing plan
You can move to a higher or lower plan at any time from the billing page. When you upgrade, the difference for the rest of the current period is charged. When you downgrade, nothing is paid back in cash; any unused amount is kept as credit against your next invoices.
5. Charged by mistake
If you were charged twice for the same period, or charged after a cancellation that was confirmed before the renewal date, write to sales@wifipalace.in within 14 days with the invoice number and we will correct it.
6. Failed payments
If a renewal payment fails, we retry and remind you. After a 7-day grace period the account is locked until payment is made. Your records are not deleted when an account is locked.
7. Hardware and installation
POS machines, printers, scanners and on-site installation are sold on a separate invoice and are covered by the warranty and terms stated on that invoice, not by this policy.
8. Contact
WIFI PALACE FZ-LLC, United Arab Emirates · sales@wifipalace.in · WhatsApp +971 58 582 3467