Help & support

Go to palacepos.com/signup, choose your business type, enter the shop name and your email. No card is needed. You can sell straight away; Settings → Business & branding adds your logo, TRN and address for receipts and invoices.

Any computer, tablet or phone with a browser (Chrome or Edge on Windows, Safari on iPhone/iPad). For a counter with a receipt printer, cash drawer or customer display, use the Palace POS ERP Windows app — message us for the download link.

Team → + Add login. Give each person their own login and role (owner, manager, accountant or cashier). Cashiers cannot see profit, finance or delete records.

Yes. Checkout, receipts and stock keep working offline. The status bar shows pending changes; they sync automatically when the internet is back. Reports, Finance, Purchases and Palace AI need the internet.

Settings → Import data. Import in this order: products → customers → suppliers & purchases → sales / invoices. Excel (.xlsx) and CSV both work; the usual column names from Vyapar, Zoho and Tally are recognised.

• Items → Export (products and stock)
• Parties → Party list (customers and suppliers with balances)
• Reports → All transactions, with Item Details (sales, purchases, payments in and out, returns)

Never include bank or card numbers in an export.

Check that the All transactions file covers the whole period (from your first entry) and includes Payment-In, Payment-Out and credit/debit notes. Importing again is safe: records already imported are updated, not doubled. If a figure still differs, send us the party name and both balances on WhatsApp.

Products → Remove sample products (the banner at the top). Only the demo items are removed; your own stay.

Checkout (shops) or Invoices → + New invoice (invoicing businesses). Search or scan the product, choose the customer for credit sales, and take payment: cash, card, split or credit (on account).

Open the sale (Sales → Sale invoices → Open) and press Refund, or make a credit note for part of it. Returns appear under Sales → Returns & credit notes.

Quotes → + New quotation. From the list use Convert ▾: To invoice / sale, Proforma invoice, or Duplicate. Print or send the A4 by WhatsApp from the quotation.

Sales → Payment-In → + Payment-In, or open the customer and press Receive payment. Payments settle the oldest unpaid invoices first.

Purchase & Expense → Purchase bills → + Add purchase. Stock items are added to stock and their cost is updated. Bills without stock items (services, rent) use Bill without stock.

Payment-Out → + Payment-Out. Choose the supplier and the bill, or leave it to settle the oldest bills.

Expenses → + Add expense (or Finance → Record expense). Enter VAT only when the receipt shows the supplier’s TRN; that VAT is then claimed on your VAT return.

Reports → VAT. Choose the quarter: output VAT on sales, input VAT on bills and expenses, and the figures for each box of the FTA return. Export to Excel or PDF for your accountant.

Every report has an Export button: choose Excel (.xlsx), PDF / Print or CSV.

Reports groups them like Vyapar: sales, purchases, party (customer and supplier statements), stock, profit & loss, VAT, staff and All transactions.

• Read a supplier bill photo or PDF and fill the purchase.
• Read an expense receipt (fuel, DEWA, Etisalat…).
• Fill a quotation from a customer’s enquiry, BOQ or old quote, or from a short description of the job.
• Answer questions about your sales, stock and customers (the ✦ Palace AI button).

You always check before anything is saved.

It learns from your past quotations and the products you quote most. Be specific (sizes, counts, brands), keep your product list complete with cables, accessories and installation lines, and correct the lines before saving: saved quotations improve the next ones.

A monthly allowance per shop, shown at the bottom of the Palace AI panel. The demo shop has a small daily allowance.

• Settings → Receipt printer · this device (or Windows / USB printer in the Windows app): choose the printer and print a test receipt.
• Check the printer is on, has paper and is the default size (80 mm or 58 mm).
• In a browser, printing opens the print window; choose the receipt printer and turn off headers and margins.

Settings → Customer display for a second screen, or Pole display (2-line VFD) for the small display on the till: Choose port → Test. If text looks wrong, press Find my display type.

Use ⤢ Window or ✕ Exit at the top right, or press F11 / Alt + F4.

Account → Manage billing. Plans are monthly or yearly in your shop’s currency plus tax; cancel any time and the plan runs to the end of the period paid. See the refund policy.

On the sign-in page press Forgot password, or open palacepos.com/recover. Staff passwords are reset by the owner in Team.

Your records are yours, sent over an encrypted connection and backed up every hour. Export any list or report at any time; on request we provide a full export. See the privacy policy.

Reload the page twice (or Ctrl + Shift + R). The version number is at the bottom of the app; tell us that number when you contact us.

Check the internet, then press Sync now. If it stays pending, do not clear the browser data — message us with a screenshot of Sync centre.

Reports, Finance, Purchases and Palace AI read from the cloud. Sales keep working offline; open those screens again when you are online.